And, I’m so excited to deliver your wedding photos to you two weeks early!”Īfter sending this email, I often get the sweetest messages back from my clients specifically thanking me for the quick turnaround! However, photos are typically delivered within two to three weeks.Īnd, because I want my clients to clearly see how I over deliver for them, I include the following sentence when I share their online gallery with them, “I know I said it would take four weeks to receive your photos, but because you guys were so much fun to work with and because your wedding day couldn’t have been anymore perfect, I couldn’t stop working on your photos. This will give you space to deliver before the promised due date without forcing you to change your workflow.įor example, I tell my brides and grooms that’ll it’ll take eight weeks to receive their wedding photos. I’m simply encouraging you to add buffer time to the delivery date you guarantee your clients.
#Order extra for unreplied wedding guests how to
I’m by no means saying that you need to figure out how to create or deliver faster. (Think Amazon Prime’s two-day shipping.) After all, we all naturally like to know what to expect! (Side note: Delivering late is poor customer service and will likely cause your customers to be upset.)Īnd, an easy way to exceed your clients’ expectations is to deliver your product or service quicker than you promise.
With every sale, it’s important to clearly communicate when your clients will receive their products or services. With this in mind, in this week’s episode of Priority Pursuit, we’re discussing four easy ways you can under promise and over deliver to your customers so you can (1) better serve your customers and (2) help your business grow! I believe that under promising and over delivering is key in running a successful business of any size and crucial in offering great customer service. Are you familiar with the concept of “under promising and over delivering”? Basically, this is a customer service strategy where you give your clients more than you initially promised to delight them and make them feel valued and well served.
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